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Computers, software development and services Jobs in Africa
35
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Canonical
Cloud Support Associate Engineer
Lagos, Nigeria
Closing: May 8, 2024
5 days remainingPublished: Apr 24, 2024 (9 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Responsibilities
Demand on the Job
- Minimum of 2 years of experience in customer services within the telecommunication industry.
- Excellent communication skills and ability to maintain a positive and professional attitude.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient mindset to handle customer complaints and provide effective solutions.
- Proficient in using customer service software, CRM systems, and relevant computer applications.
- Age Bracket: 22-30 years of age.
Duties
- Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.
- Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc
Personal Qualities & Qualifications
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.
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